The San Francisco Public Utilities Commission (SFPUC) provides water and sewer service to city residents. As a San Francisco homeowner, you can expect bills for these two utilities to arrive in your mailbox every other month. If you’ve just moved into a new home and need to establish an account for water and sewer service, call (415) 551-3000.

You should also keep the following SFPUC numbers nearby:

• If you have a question about your bill, need to submit a change of address, or are experiencing problems with your service, call SFPUC Customer Service at (415) 551-3000.
  
  
• For water emergencies, dial (415) 551-3099, Monday to Friday, 8:00 AM to 5:00 PM; after business hours or on holidays, call (415) 550-4911.
  
  
• To report a water main break, contact City Services at (415) 550-4956.

In addition, the SFPUC’s Web site is worth a visit because it offers many convenient features, such as:

• Bill Pay Online which allows you to view and pay your water and sewer bills electronically.
  
  
• Instructions, including illustrations, on “How to Read Your Water Meter” and how to “Use Your Meter to Check for Leaks”. Note that you can also call (415) 551-4780 for assistance in reading your meter.
  
  
• Details on the SFPUC's “Only Rain Down The Drain” Guidelines.